FAQ
Here are a few frequently asked questions and answers

If you don't find the answers you are looking for call us at our Cairns office on +61 (07) 4031 1326 or send us a message via info@a1carrentalcairns.com.au and we’ll contact you as soon as possible.

What are the boundaries I can travel?

All Vehicles must always be driven on sealed/ bitumen roads at all times with the exceptions of 4wd’s.

Boundary’s for 2wd vehicles are:
1 Day Hire: North to Cape Tribulation, South to Mission Beach, 400km's free.
2 Day Hire: North to Cooktown, South to Townsville.
5 Day Minimum Hire: North to Cooktown, South to Airlie Beach.
Travel out of these areas must have prior authorisation from A1 Car Rentals.
All vehicles can only be driven on recognised roads as shown on maps.

Boundary’s for 4WD Vehicles are as per agreed contract with A1 Car Rentals.

Can I leave the car at the airport?

Yes, you can leave the car in our car parking spot at the airport however we charge $35.00 for parking and retrieval.

What is the minimum age to rent a car?

21 years old.

Do I still have to pay for the excess if the accident wasn't my fault?

Yes, you do until we retrieve the money owing from the offending party and then you are refunded.

Are Baby and Booster Seats available?

We provide baby and child booster seats to be included in your car hire at $5 per day. Please note that the Queensland State Law states that installation of baby seats are the sole responsibility of the parent or carer. We can provide you with the baby/booster seats, but the responsibility of installation is yours.

I am arriving in Cairns in the early hours of the morning or after hours. May I collect my car hire?

In certain circumstances you may collect your car hire vehicle, but it must be with prior arrangement.

Are there any age limits for renting an all-day Car Rentals Cairns hire car?

You must be over 21 years old. We also rent to P plate drivers, but conditions apply.

Can I use my debit card instead of a credit card to pay for my care hire?

Yes, you can use a debit card to hire a vehicle.

How far in advance do I need to book my hire car?

During our busy season, April to December and during school holidays we advise that you book at least 2 weeks ahead to make sure the rental vehicle you want is available.

Is there a surcharge for credit card?

There is a 1% surcharge for Mastercard and Visa cards and 3% surcharge for American Express.

Can you take your vehicles on gravel roads?

No, you cannot take them on gravel roads as you are not covered by insurance. You must stay on bitumen/sealed roads only. Only 4WD vehicles can travel on dirt/gravel roads.

What are your area limitations?

4wd vehicle is North to Cooktown and west to Chillagoe.
2wd vehicles is north to Cooktown via inland road only and south to Airlie beach and west to the Tablelands.

What if I need to a GPS?

We have GPS available for $10 a day. Make sure you request one of these at time of booking, as we book out quickly.

Do I have to fill up the car on return?

Yes, the cars are rented full of fuel and are to be returned full of fuel. If they are not, then you will be charged for fuel used plus a refilling surcharge of $50.00.

Is a credit card required to hire a vehicle?

No, a credit card is not required to hire a vehicle although conditions apply. We do accept a cash bond if you don't have a credit card. Upon returning the hire car vehicle, this bond is refunded to you.

Is it possible to return my hire vehicle after hours?

Yes, it is possible. When you pick up the car, we will give you instructions on how to do.

Is it possible to drop off my car hire vehicle in a different town other than Cairns?

No. All our cars must be returned to our Cairns city office unless prior arrangements have been made to leave the car at Cairns airport.

Do you do airport or hotel pickups?

Yes - no problem! Just book a car in advance by telephone or internet and call (07) 4031 1326 ONCE YOU HAVE COLLECTED YOUR BAGS - to let us know you have arrived. We pick up between 8am and 4pm.

What happens if the hire car breaks down?

In the event of a breakdown we provide FREE 24 hour RACQ roadside assistance with every car hire. Should you have any car problems then just call us on our 24 hour telephone number and we will organize RACQ roadside assistance. If the car problem is a result of your doing then you will be charged the RACQ call-out fee of $95 plus any extras applicable.

 

 

 

Cars

The perfect vehicle for your next holiday. Whether it’s a romantic getaway for you and your partner, or you’re taking that big family holiday you’ve been talking about for years, A1 Car Rental has got just the thing in our Cairns garage to get you around in comfort and style.

Convertibles

There’s no experience on earth quite like driving down one of Far North Queensland’s beautiful coastal highways in an open-top car. Get a lung full of sea breeze and warm yourself in the sunshine while enjoying all the comfort and luxury that our convertible cars have to offer.

SUV's

Our fleet features a number of new model SUV's delivering the perfect mix of comfort and adventure for your next holiday. Featuring only the best from respected manufacturers, these vehicles are prized for their safety, ensuring that you have an easy drive, no matter where you go.

4WD's

Go the road less travelled and see more of our state than ever before. A1 Car Rentals offers a range of 4-wheel drives for hire ideal for getting out there and doing some good old-fashioned exploring. Each one rugged and dependable while still offering a comfortable and gentle drive.

Some of the Cairns attractions you can explore with one of our rental cars include
Plus get 10% off any tour booking made with your car rental!

 

 

Contact us

Ph: +61 (07) 4031 1326
Email: info@a1carrentalcairns.com.au
141 Lake Street, Cairns QLD 4870

Monday to Friday: 8:00am – 5:00pm
Saturday & Sunday: 8:00am – 2:00pm
PRIVACY POLICY
TERMS & CONDITIONS

 

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